Contact Us

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We greatly prefer email or a text message as we can help 2x as many customers in the same time frame.   Not only does messaging help us get back to you sooner, but we also have a record of what was previously talked about. We oftentimes send helpful tech links with images/videos, so it really speeds things up and simplifies things for all of us.  If a phone call is absolutely needed, we can do this, just understand we answer all messages before starting our call back queue.

Have questions on the weekends or nights? Feel free to send us an or e-mail or text message and we'll do our best to answer. Worst case; we won't get back to you until Monday(or the following day if on a weeknight).

Urgent contacting: If you have something that needs immediate attention, send us an e-mail with **URGENT** in the title.  This will be your best shot at getting in touch with us and letting us know it can't wait.

Many days, and especially early week can be extremely busy for us.  No matter how you get ahold of us, we will get back to you. We work like crazy to try and keep in contact with everyone, and at times this can be a struggle.  Your patience is greatly appreciated as we try to help customers in the order they contacted us.  

We try our hardest to have great service, not to be confused with fast service!  Although many times we are fast as well.

Text message is another great way to reach us.  While typing on the phone is a bit harder than on the computer(e-mail), quick to average length questions are encouraged to send via text.  This can work easily for sending pictures of something you need help with.

Web Orders: Ordering online is by far the easiest way to purchase our products and have them shipped quickly.  Online orders are streamlined into our shipping system which makes the process extremely easy on both of us.

E-Mail Order: We can also take your order over e-mail.  If you have a custom order or questions about what to order just send us an e-mail and we can help.  When you decide what you want (or if you already know) send us the final parts you'd like, your shipping address, full name, and phone number.  We can then send an e-mail invoice with pay link in our quickbooks system for those that want to pay via credit card, or send a paypal invoice.

Phone Orders:  We can easily take your order over the phone if you know what you want, or we can help you figure out the best parts and then get the order placed.  Like stated previously, please be patient with us on the phones as we can be anywhere from 0-48 hours out on answering/calling you back.

• 90 day manufacturer defect warranty on items unless otherwise specified
• Buyer is responsible for any shipping costs associated with warranty returns
• Please contact us even if outside the warranty period as many times we can work out an alternative solution to a problem.

Aftermarket Assassins warrants each product it manufactures to be free from defect in material and workmanship for the purpose it was intended. Aftermarket Assassin shall not be liable for damage or delays caused by defective material or workmanship; it is limited to the repair or replacement, as its factory, of any defective article or part thereof, which may be returned to the factory, within 90 days after shipping date to original purchaser. Aftermarket Assassins shall be the sole judge of the existence of any defect in the article so returned. No claim for charges incurred in the removal, disassembly, or reinstallation of such article will be allowed.
This warranty shall not cover any article which has been misused or neglected or damaged by accident; any article which has been altered outside the Aftermarket Assassins factory, or the performance of any engine or equipment on or in which any article of the company’s manufacturer is used.
Aftermarket Assassins shall, in no event, be liable for consequential damage or contingent liability arising out of any total or partial failure to function of any article manufactured by if or of any engine or equipment on or in which it is used. Failure of a user to give notice of claim as to defect claimed under the provisions of this warranty within sixty (90) days of the appearance of such claim shall constitute a waiver by customer of all claims with respect to such goods and equipment.
No expressed, implied, or statutory warranty other than that herein set forth is made or authorized to be made by the company.

Aftermarket Assassins sell directly to customers and works with shops & other online retailers.  If you are a customer looking for a local dealer, please see our dealer map in the link below.  You can contact this dealer to see if they can help order and/or install the parts.  Keep in mind some dealers on this map are simply online retailers/drop ship.

DEALER MAP

If you are looking to become an authorized dealer; please note we have a $5,000 buy in, dealer radius, and other criteria.  Businesses must be directly related to powersports and have a valid tax ID number. Our dealer setup process will take 10-14 days for review.  We have this process as we want to work with reputable shops and not those just looking for discounts.  

For more information on our dealer application process, please email sue.hurd@aftermarketassassins.com and include your name, business name, business address and website if available.